Privacy Policy
1.Who We Are?
Locks Mall ("we", "us", "our") is a global retailer specializing in innovative door handles and knobs, headquartered in Zhejiang, China. Our mission is to provide customers worldwide with high-quality, stylish door handle solutions while ensuring the utmost protection of their personal information.
Data Controller Contact:locksmall1@gmail.com. In case of any privacy - related inquiries or concerns, this is the dedicated point of contact. The data controller is responsible for overseeing all aspects of data collection, storage, and use within our organization to ensure compliance with international privacy regulations.
2. What & Why We Collect
|
Data type |
Scene collection |
According To |
Purpose |
|---|---|---|---|
|
Identity information (name/email/address, etc.) |
Registration / Checkout:When you create an account on our website to make purchases or during the checkout process, we collect your name, email address, and shipping/billing address. This information is essential for us to process your orders accurately, arrange for shipping, and handle any customs formalities if applicable. |
Contract performance:As per GDPR and CCPA, data collection for the performance of a contract is a valid legal basis. When you enter into a purchase contract with us, we need this information to fulfill our obligations under the contract. |
Order processing, customs declaration, etc:For example, your name is used to address you in communication regarding your order, and the address is used by our logistics partners to deliver the door handles to you. |
|
Payment information |
Purchase payment:At the time of payment, we collect certain payment - related information. For card payments, we may record the last four digits of your card number for transaction tracking and security purposes. If you use PayPal, we collect the necessary information from the PayPal platform to complete the payment process. |
Contract performance:Contract performance allows us to collect payment information as it is directly related to the financial aspect of the purchase contract. |
Transaction settlement:This information enables us to settle the payment for the door handles you purchase, ensuring a seamless transaction between you and us. |
|
Browsing behaviors (ip, device model, cookie, etc.) |
Visit the website:When you visit our website, we automatically collect information such as your IP address, the device model you are using (e.g., iPhone 14, Samsung Galaxy S23), and use cookies. Your IP address helps us understand your general location, and the device model helps us optimize the website display for your device. Cookies are used to track your browsing behavior, such as which pages you visit, how long you stay on each page, etc. |
User agrees:We obtain your consent for collecting this data, usually through a cookie consent banner on our website. GDPR and CCPA both emphasize the importance of obtaining user consent for non - necessary data collection. |
Recommended knob design preferences:Based on your browsing behavior, if you frequently view modern - style door knobs, we can recommend similar modern - designed products or new arrivals in that style. |
|
User-generated content (design sketches, comments, files, etc.) |
If you choose to submit your own design ideas for door handles, such as design sketches or 3D files, we collect this information. This could be part of a design - your - own - knob initiative or a suggestion for a new product feature;Also, some positive evaluations and suggestions about the purchased products from you. This is also the information we need to collect, etc |
User agrees:Your explicit consent is required for us to collect and use your creative submissions. We ensure that you are aware of how we will use this data before you submit it. |
Product development collaboration:We may use your design concepts to inspire our in - house design team or, with your permission, collaborate with you to develop a new line of door handles that incorporate your unique ideas. |
3. Global Data Transfer Collect
- Payment gateway: When you make a payment, your payment data is transferred to the relevant payment gateway.
- Logistics partner: Once your order is placed, the shipping address and order details are sent to our logistics partners, such as DHL or FedEx. These companies are responsible for delivering the door handles to your specified location, whether it's within your own country or internationally.
- Cloud service provider: We store a large amount of data, including customer information, order history, and product-related data, in local data centers within the United States. Provides us with reliable and secure cloud storage solutions
- Adopt end-to-end encryption technology:All data transmitted between different parties, whether it's from our website to the payment gateway or from our servers to the cloud storage, is encrypted using AES - 256 encryption. This high - level encryption ensures that your data remains secure and unreadable to unauthorized parties during transit.
4.Your Rights
- All users, regardless of their geographical location, have the right to access and download the personal data we hold about them. This includes information such as their order history, personal details, and any communication records with us.
- In regions covered by GDPR, such as the European Union member states, and in California under CCPA, you have the right to request the deletion of your personal data. This means that if you no longer wish for us to store your data, we are obligated to remove it from our systems.
5.Cookie and Tracking Technologies
- Necessary Cookie：These are essential for the basic functionality of our website. For example, they enable the shopping cart feature. When you add door handles to your cart, necessary cookies ensure that the items are saved and retrieved correctly when you proceed to checkout. Without these cookies, the shopping experience on our website would be severely impaired.
- Preference Cookie：These cookies remember your preferences on our website. If you prefer a certain material for door handles, such as brass or stainless steel, preference cookies will save this information. The next time you visit our website, it will display products with your preferred material first, providing you with a more personalized browsing experience.
- Marketing Cookie：We use marketing cookies to optimize our advertising efforts. For instance, if we are running Facebook ads to promote our new line of door handles, marketing cookies help us track the effectiveness of these ads. They can tell us how many users who saw the ad on Facebook actually visited our website and made a purchase, allowing us to refine our advertising strategies.
Control mode:
- The first pop-up window selects the license type：When you first visit our website, a cookie consent banner will appear. This banner clearly explains the different types of cookies we use (necessary, preference, and marketing). You can choose which types of cookies you are comfortable with us using. You can either allow all cookies, allow only necessary cookies, or customize your cookie preferences.
- You can modify it at any time through - Website footer →cookie Settings： At any time during your visit or after, you can change your cookie preferences. On the footer of our website, there is a link labeled "Cookie Settings." Clicking on this link will take you to a page where you can review and modify your cookie consent. You can turn on or off different types of cookies according to your current needs.
6.Children’s Privacy
7.Data retention period
|
Data type |
Retention period |
Deletion trigger |
|---|---|---|
|
Order Record |
Seven years (Tax compliance):We retain order records for 7 years mainly for tax compliance purposes. Tax authorities often require businesses to keep financial records for a certain period to facilitate audits and ensure proper tax reporting. |
Automatic destruction:After the 7 - year retention period, the order records will be automatically deleted from our systems. This automated process ensures that we do not hold on to data longer than necessary. |
|
Design Creative Manuscript: |
Three years (intellectual property protection):Design ideas and creative submissions from users are retained for 3 years to protect intellectual property rights. During this time, if there are any discussions or potential collaborations related to the design, the data is available. |
User application:If you, as the submitter of a design idea, request the deletion of your design creative at any time within the 3 - year period, we will process your request and delete the data as soon as possible. |
|
Marketing Behavior Data |
Two years:Marketing - related data, such as data on your response to our marketing campaigns, is retained for 2 years. This data helps us analyze the effectiveness of our marketing strategies over time. |
Scroll delete:We use a rolling - deletion method for marketing behavior data. As new data is added, the oldest data that has reached the 2 - year mark is deleted, ensuring that our data storage is focused on the most relevant and recent marketing information. |
8.Our Security Shields
- Technical aspect
- SSL encrypted transmission:All data transmitted between your device and our website is encrypted using Secure Sockets Layer (SSL) technology. This ensures that your personal information, such as login credentials, payment details, and order information, is protected from interception by unauthorized parties during transit.
- Regular penetration testing:We conduct regular penetration tests on our systems. These tests involve simulating real - world cyber - attacks to identify any vulnerabilities in our website, servers, and data storage systems. By doing so, we can proactively address any security weaknesses before they are exploited by malicious actors.
- Dynamic token verification:For added security during the login process, we offer dynamic token verification. This means that in addition to your username and password, you may be required to enter a one - time code sent to your registered mobile device. This multi - factor authentication method significantly reduces the risk of unauthorized access to your account.
2. Physical level
- American data center (Biometric access control / 7×24 monitoring):Our data are stored in the data centers provided by cloud service providers in the United States,These data centers are equipped with advanced security measures, such as biometric access control systems (e.g., fingerprint or facial recognition) for physical access to the facilities. There is also 7×24 video surveillance to monitor any activity around the data center, ensuring that only authorized personnel can access the areas where our data is stored.
3. Company managers
- Employees sign confidentiality agreements: All our employees who have access to customer data are required to sign strict non - disclosure agreements. These agreements legally bind them to keep all customer information confidential and not to disclose it to any unauthorized third parties, whether during their employment with us or after.
- The principle of least privilege access:We follow the principle of least privilege, which means that employees are only given the minimum level of access to data necessary to perform their job functions. For example, a customer service representative may only have access to customer contact and order - related information, while a developer working on the website may have access to a different set of technical data. This reduces the risk of data breaches caused by internal employees.
9.Policy Updates
- Major changes (such as the expansion of data usage) will be Notified By Email:If there are any significant changes to our privacy policy, such as an expansion of the purposes for which we collect and use your data, we will notify you via email. We understand that these changes may impact your privacy, and we want to ensure that you are informed. The email will clearly explain the nature of the changes, when they will take effect, and how they may affect you. You will also be provided with instructions on how to review the updated policy.
10.Contact Us
- If you have questions about the Privacy Report, you can contact us via email (locksmall1@gmail.com) or other means on our website. We will respond to your questions as soon as possible.