Buyback Program
LocksMall Buyback Program: Make Every Buyback More Secure
In response to the environmental protection concept of a green planet, to build a beautiful home with sustainable development, and to promote efficient recycling of resources, at the same time, to further improve the brand service system and provide customers with more comprehensive consumption protection, we specially launch the Locksmall Buyback Program.
What is the Buyback Program?
When a product exceeds the return period, is idle due to updated styles, has slight wear and tear during daily use, or you want to replace it with a new model after use, don't worry. The Locksmall Buyback Program will provide you with a flexible solution. As a supplementary service beyond our regular services, it enables every product to give full play to its residual value and completely free your consumption from worries.
Under What Circumstances Can You Apply for Buyback?
- Products that exceed the return period (such as those beyond the 14-day return period for quality issues and the 30-day return period for other conditions);
- Products in an idle state;
- Products with slight signs of use, incomplete packaging, or missing accessories when returned (which do not meet the requirement of "unused and in original condition");
- Packages sent back directly without an RMA number;
- Products with slight damage caused by improper return methods during transportation;
- Products that you want to replace after long-term use;
- Idle waste products;
- Other situations that meet the Buyback conditions.
Core Advantages of the Buyback Program
- Flexible Remedy: Even if the product has passed the return period, you can get partial compensation through Buyback, effectively avoiding the trouble of "becoming invalid after expiration";
- Reasonable Valuation: The buyback amount is evaluated based on the actual state of the product (including integrity, usage, completeness of accessories, etc.), which fully protects your legitimate rights and interests.
- Simple Process: There is no need to strictly meet the original packaging requirements, which greatly simplifies the processing process and reduces the operation threshold.
- Environmental Sustainability: Reduce the waste of idle products through buyback, and let the products enter the compliance secondary processing link to help protect the environment.
Buyback Process: Easily Completed in 3 Steps
- Submit Application: Provide the order number, product information, and photos of the current state of the product (such as signs of use, packaging status, etc.) through the customer service email (locksmall1@gmail.com) or the online chat system.
- Evaluation and Quotation: The customer service representative will provide the repurchase amount based on the product's state condition within 1˟-˟3 working days (usually 30% - 70% of the original price, and the specific amount is subject to the actual evaluation).
- Confirmation and Handling: You can choose to accept the quotation and send the product back (you need to bear the freight by yourself) or give up the repurchase. After the product arrives and is inspected and confirmed by us, we will complete the refund according to the quotation within 3 - 5 working days.
Warm Tips
- The buyback amount is evaluated based on the current state of the product. The higher the integrity of the product and the more complete the accessories, the higher the repurchase amount.
- It is recommended to keep the logistics tracking information when sending back the product to avoid being unable to handle it due to loss during transportation.
- If the product is seriously damaged or has problems that affect secondary use, the buyback amount may be reduced accordingly. For details, you can negotiate with the customer service.